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Kony Bubble Tea · Lausanne

How Kony Bubble Tea widened the audience it can reach

A hundred sign-ups on day one, with nothing changed at the counter.

100
customers signed up on day one
+5'000
customers reachable through the network
1'500+
regular customers

The problem

Customers kept losing their paper cards, mislaid or left at home. The problem was not only the service: it spoilt the customers' own experience.

With a young clientele, the team also needed a way to check whether a reward had already been claimed.

What changed

Everything sits in the app, and a reward that has already been used shows immediately. Nothing left to remember, nothing to take on trust.

Kony had run community contests before. Badger's leaderboards give them a simple way to keep that spirit of play going all year.

The result

A hundred customers signed up on the first day, with nothing for the team to explain.

The leaderboards caught on further than anyone had planned.

Our customers are hooked on the leaderboard challenges. One of them even buys bubble teas for her friends just to hold on to first place!
Deux bubble teas devant la vitrine de Kony Bubble Tea, à Lausanne
A hundred customers signed up on the first day. We had nothing to explain: they scan, and it is done.
LydiaManager, Kony Bubble Tea