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PokeMe · Lausanne
How PokeMe made loyalty completely simple
Two seconds per customer, in the middle of service.
+100
extra visits per week
1'600
regular customers
2 s
at the counter, per customer
The problem
Abdou wanted a solution that would not slow the counter down at peak hours, the only criterion that really counts mid-service.
It also had to be explainable to a new employee in two minutes, with no training.
And the customers kept losing their cards.
What changed
Two seconds at the counter, one-handed: the customer shows a code, the team scans it. Nothing to install, nothing to learn.
The result
More than a hundred extra visits a week, and sixteen hundred regular customers.
The simplicity, the way it includes the customer, and the price: that is how I would describe my experience.
Two seconds per customer. Mid-service, that is the only thing that counts.AbdouFounder, PokeMe